Return Policy
Our refund and returns policy lasts 7 days. If 7 days have passed since you received your purchase, we can’t offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the original packaging and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We offer exchange or replacement for items that are defective or damaged.
You will be required to use a shipping service that can provide tracking and insurance for all returns or exchanges.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your replaced product to reach you may vary depending on your address.
Fill in the form below to apply for a refund or return.
Contact us at shoplulea@gmail.com for questions related to refunds and returns.
Contact phone: +254 (0)791813529